Terms & Conditions

By using this site, you agree to abide by certain terms and conditions. Terms like ‘We’, ‘Active Shapers’ and ‘us’ refer to the website’s owner, whose registered office address is: Aneeks Ltd, Unit 58, 2 Sawley Road, Manchester, M40 8BB, and Email is: cs@activeshapers.com, Registered in England and Wales 07795217. The terms synonymous to ‘you’, refer to the users of the website.

Law

Our terms & conditions are covered by the UK consumer protection legislation, and will be governed and interpreted in agreement with the English law. These are subject to the jurisdiction of the Courts of Wales and England. All material on this site is directed at its users from England, unless otherwise stated.

Contract between us

You need to be aged 16 years or over in order to make a purchase through our website. You must be able to provide us with all the requested information, which includes- your name, delivery address, payment details, email address, debit/credit card details and telephone number.

We suppose that you have read and agreed to our T&C at the time of submitting your order. We reserve all the rights to decline any order, partly or completely.

Delivery

We shall not be held responsible for any kind of delays caused in the delivery of your goods, except the cases where it happens due to our negligence or will. All delivery times are just quoted estimates.

We arrange for the delivery of your products to the address and by the method that you specify in the check-out procedure. However, the contract between us doesn’t deal with the time taken for delivery. In case of inadequate delivery instructions and denial of acceptance of the products, we may cancel the order & take hold of the products. Also, the price you paid for the products will be refunded to you, but you’ll still be liable to pay for the cost of delivery.

For any problem related to delivery, you may notify us through a mail within fourteen days of delivery date. If you fail to do so, we shall not entertain any complaints for loss/damage.

If we are unable to deliver your goods due to an incorrect address or unavailability of anybody to collect the items, or your courier gets returned to us due to failure in delivery again and again, you will be liable to pay an extra delivery charge for us to resend the item.

Cancellation

To cancel an order, you can notify us by writing to us within 14 days after you get your goods delivered. You must state your order number along with the reason of cancellation.

If we have already dispatched the products, you can cancel the order by returning the products to the address specified above. You will have to return the products at your own expense and in a good condition. For this, we recommend using a Recorded Delivery Service.

If you have opened the product containers and/or used the products, then you cannot cancel the order. However, you’ll still have all the legal rights pertaining to the quality of the products delivered.

We won’t be able to accept your order, if any of the following condition holds true:

-Your card provider doesn’t authorise your payment transaction.

-We don’t deliver goods in your area.

-One or more products that you selected are priced or described incorrectly on our website.

Payment

The prices mentioned on the website include VAT (where applicable), but exclude the delivery charges. All prices are in pounds sterling.  All major cards are accepted on our website. Your bank deals with your data via Sage Pay or Stripe Secure payment gateway on our site. We don’t store any credit/debit card details once your order is processed successfully.

Data Protection & Privacy

Active Shapers respects and protects your privacy. The only information that we use is that you provide us lawfully (in agreement with Data Protection Act 1998). When you pay by credit or debit card, you give us permission to exchange the information with the card provider for verifying your identity, validating the card, and requesting the authorisation of transaction.

We never sell or reveal your personal details to any outsiders under any circumstances. We occasionally notify you with new promotions and new product launches through email, but you can opt out of it. Under the Data Protection Act 1998, we can provide you with your personal information, for which you’ll have to pay a small fee. You can write to us for the same.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Promotional code

If you have a valid promotional code, you can use it on the basket page, by entering it into the promotional code box. On clicking recalculate, the relevant discount will be reflected to your order. Per order, only one code is applicable and each promotional code comes with an expiry date. Any order that exploits our promotional code is liable to be cancelled by us.

Contractual Capacity

We are not liable for any content contained or displayed on 3rd party websites, which are linked from/to our website.

For any kind of loss that arises in connection with using this website, neither Active Shapers nor its directors, employees & other representatives shall be liable for it. It is an all-inclusive limitation that applies to damages of all kind- direct, indirect, compensatory or consequential damages, loss of data, income or profit, damage to property and any claims by third parties. We are also not liable to any loss that may arise due to reliance on the information mentioned on our site, or any error/omission, except for the personal injuries or death caused due to our negligence.

Minimum Age

You need to be aged 16 years or over in order to make a purchase through our website. If you are found to be below 16, we have all the right to refuse the transaction.

Complaints

We’d love to hear from you and we take all your comments, queries and complaints very seriously. You can reach us through our email on cs@activeshapers.com